Terms and Conditions
Last Updated: April 20, 2025
Table of Contents
Introduction
Welcome to the StayKSA Terms and Conditions ("Terms"). These Terms govern your access to and use of the StayKSA platform (the "Platform") and the services offered through it. Your use of the Platform indicates your acceptance of these Terms, including the policies incorporated into them by reference.
StayKSA provides an online platform that connects travelers with a range of accommodations in Saudi Arabia, including hotels, resorts, furnished apartments, chalets, and other temporary lodging options. We aim to provide a seamless booking experience with tailored services, localized content, and a deep understanding of Saudi hospitality.
If you do not agree to any part of these Terms, you should stop using the Platform immediately.
Definitions
When we refer to "StayKSA," "we," "our," or "us," we mean StayKSA, a subsidiary of SIAD Holding.
StayKSA operates a platform that enables you to discover, search, book, and pay for various products and services supplied by third parties ("Travel Suppliers"), including:
When we use "you," "your," or "User," we refer to anyone who accesses or uses our Platform and Services.
Platform Terms
Your Use of the Platform
1.1 Our Platform is the property of StayKSA and our licensors. We grant you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to access our Platform for personal, non-commercial use. Any rights not expressly granted are reserved by StayKSA.
1.2 Users of our Platform should be at least 18 years of age or older (or the age of majority in your jurisdiction) and have the legal capacity to enter into contracts or have authorization from a legal guardian.
1.3 You will not use the Platform for any purpose that is unlawful or prohibited by these Terms. By way of example, and not limitation, you agree not to:
1.4 If your user pattern suggests prohibited activities, StayKSA reserves the right to block your account or deny benefits under any loyalty program or promotions.
Your Account
2.1 When registering an account with us, you agree to provide true, current, and complete information. You should not use a username that impersonates another person or infringes on trademarks or other rights.
2.2 You are responsible for maintaining the confidentiality of your account password and for all activities occurring under your account. StayKSA may consider any person who accesses the Platform using your login details as authorized by you. You must notify us immediately of any unauthorized use of your account.
2.3 We will not be liable for any loss arising from your failure to comply with account security requirements. We may refuse registration of an account or cancel an existing account without prior notice.
2.4 We reserve the right to bar users from accessing our Platform, whether temporarily or permanently, at our discretion. If blocked, you agree not to attempt to use our Platform under another name or through another user.
Platform Content and Availability
3.1 We make no guarantees regarding the authenticity, accuracy, or completeness of content on our Platform, including content provided by other users or Travel Suppliers. Displayed prices are dynamic and can change during or after your search. Once you have a confirmed booking, subsequent price changes will not affect your booking price.
3.2 All content accessed using our Platform is at your own risk. StayKSA is not liable for any loss resulting from the use of or exposure to Platform content, including errors, omissions, or modifications. We make no guarantee that our Platform will always be available or uninterrupted.
3.3 Our Platform does not constitute a recommendation or endorsement of any Travel Product or Travel Supplier. We expressly disclaim any representation or warranty regarding the quality or adequacy of any listed Travel Product or Supplier. We may offer programs that improve visibility of certain listings, which will be clearly marked as such.
User Content and Reviews
4.1 To the extent our Platform allows you to post content, including reviews of accommodations, you agree that:
4.2 We reserve the right to remove user content that violates these Terms or any applicable law, or may cause harm. We will notify you of the reasons unless doing so would breach the law, compromise an investigation, harm any user or third party, or cause harm to StayKSA.
Third-Party Links
5.1 Links on our Platform to third-party websites are provided only for your reference. StayKSA is not responsible for the content, services, access, or privacy policies of these websites. If you click on a third-party link, you will leave our Platform and any data you provide will be subject to that third party's policies.
5.2 Any third party wishing to establish links to our Platform should notify StayKSA in advance. We may deny permission for any such links and are not obligated to establish reciprocal links.
Booking Terms
StayKSA Services
6.1 These booking terms apply to StayKSA's provision of travel product booking facilitation services through the Platform. When you book through the Platform, you make a request to book a reservation subject to acceptance by the Travel Supplier before it becomes binding. Upon acceptance, the Travel Supplier will send you a confirmation email, forming a binding contract subject to their terms and conditions. The Travel Supplier reserves the right to reject bookings as set out in their terms.
6.2 Our booking facilitation services are provided by StayKSA, a subsidiary of SIAD Holding, incorporated under the laws of Saudi Arabia, having its registered address at Mohammed Bin Abu Baker Street, An Nahdah, Jeddah 23615
6.3 StayKSA does not organize ground transportation at the moment. Where offered, this is organized by the Travel Supplier or a partner, not StayKSA. We do not assume liability for the quality, safety, or service levels of such transportation. Where your booking includes self-transfer, you are responsible for the transfer, and StayKSA assumes no liability. Please verify which fees are included for transfers and transportation.
Bookings
7.1 When booking through our Platform, your booking is made directly with the named Travel Supplier. We act only as a facilitator of such bookings. We do not provide, own, or control any Travel Products accessible through our Platform. Travel Products are owned, controlled, or made available by Travel Suppliers who are responsible for their respective products. Your interaction with any Travel Supplier is at your own risk. StayKSA bears no responsibility should anything go wrong during your travel or use of the Travel Product.
7.2 A payment method such as credit card, debit card, or digital wallet will be required to make a booking.
7.3 When you submit a booking through our Platform, you make an offer to book the specified Travel Product subject to these Terms ("Booking Request"). The Travel Product shall be supplied by the Travel Supplier to you, and the terms applicable to that product shall be between you and the relevant Travel Supplier. This forms a separate binding contract once accepted by the Travel Supplier, communicated to StayKSA, and subsequently communicated to you via a confirmation email ("Confirmed Booking"). The "thank you page" shown after submission of your Booking Request indicates only that your request has been received for processing, not that it is confirmed.
7.4 Depending on the Travel Supplier's policy, we may provide a confirmation number or voucher in the confirmation email. Neither we nor the Travel Supplier will be responsible for confirmation numbers or vouchers that are lost, stolen, or destroyed.
7.5 Travel Suppliers may impose additional terms and conditions ("Travel Supplier Terms") applicable to your Confirmed Booking, including for changes, cancellations, and refunds. You will be provided with the name of each Travel Supplier and, in some cases, their applicable terms or a link to them during booking. As these terms may vary, ensure you understand and accept all applicable terms before completing your booking. If booking for others, ensure they are aware of and agree to the applicable terms. Failure to comply may result in booking cancellation without refund. For inquiries about Travel Supplier terms, contact them directly.
7.6 StayKSA reserves the right to reject any Booking Request or cancel any Confirmed Booking, including on behalf of the Travel Supplier, without reason. If payment has been made, we shall refund amounts paid for rejected or cancelled parts in accordance with our Refund Policy, unless:
Pricing, Additional Charges and Taxes
8.1 Currency Selection and Effects
The Platform allows you to make bookings with Travel Suppliers in Saudi Arabia. The default currency is Saudi Riyal (SAR), but we may display estimated prices in other currencies for reference.
Before selecting your payment method on the booking form/confirmation page, the Platform shows you the price in SAR. The price you pay will depend on your selected booking type, payment method, and any applicable credits and discounts.
8.2 Charges for Taxes and Fees
8.2.1 When browsing Travel Products on our Platform, the display price generally includes applicable taxes and service fees unless otherwise stated.
8.2.2 In connection with your booking, the charge to your payment method may include amounts for taxes and fees, which may include bank and credit card fees where known to us. These charges vary based on several factors, including the amount StayKSA pays to the Travel Supplier, the location and type of Travel Product, and may include a fee that StayKSA retains.
For accommodations, these taxes and fees may include a booking fee for facilitation services provided by StayKSA, which may be displayed as a 'Service Fee' in the booking form. Except where prohibited by law, this fee is non-refundable.
8.2.3 These taxes and fees include an estimated amount to recover what StayKSA pays on your behalf to Travel Suppliers for taxes owed by them, including, without limitation, sales tax, occupancy tax, room tax, value added tax, and other similar taxes.
8.2.4 For bookings in certain jurisdictions, taxes and fees may include government-imposed service fees or other fees required by law to be collected by the Travel Supplier or StayKSA.
8.2.5 In certain jurisdictions, the taxes and fees paid to the Travel Supplier may vary from the estimated amount. The balance, if any, is a fee StayKSA may retain as compensation for our services.
8.2.6 You are responsible for all applicable taxes, charges, fees, duties, and assessments arising from using the Platform. While we aim to provide the total price of each booking, there is a possibility that a government-imposed tax may be added or increased after booking. By accepting these Terms, you agree to pay any new or higher government-imposed tax where not prohibited by law.
8.2.7 Except as otherwise described, StayKSA is not the vendor collecting and remitting taxes to authorities unless required by law. The Travel Suppliers include all applicable taxes in the total price, and StayKSA pays these amounts to vendors or directly to relevant tax authorities when required. Taxability, tax rates, and types of applicable taxes may vary depending on location and service type.
Payment
9.1 Before submitting your Booking Request, you will be notified of the acceptable payment methods. Most bookings require full payment upon submission ("Pay Now"), but in some cases, we may offer options to pay at a later date ("Book Now, Pay Later") or to pay the Travel Supplier directly ("Pay at Property").
9.2 You authorize StayKSA to charge your payment method for the full booking amount once you have submitted your Booking Request. Upon receipt of your payment for Confirmed Bookings, your obligation to the Travel Supplier for that amount is extinguished.
9.3 We reserve the right to cancel your booking if full payment is not received in a timely manner, including cases where your payment method cannot be charged for any reason.
9.4 Tax invoices may be obtained from the Travel Supplier. Where required by law, StayKSA may provide a tax invoice.
9.5 If payment fails for any reason, StayKSA will offer reasonable alternatives to ensure your booking can proceed or offer a refund in accordance with our Refund Policy. For questions, please contact Customer Service.
Cancellations, Changes and Refunds
10.1 To review, adjust, or cancel your reservation, follow the instructions in the confirmation email, use our self-service tool, or contact Customer Service.
10.2 Any cancellations, changes, refunds, or no-shows to your Confirmed Booking are subject to the applicable booking conditions and Travel Supplier Terms, including any additional fees imposed by the Travel Supplier. Read our Refund Policy and the cancellation policies of the relevant Travel Supplier carefully before booking. Be advised that certain reservations may be non-refundable, non-cancellable, and/or non-changeable.
10.3 StayKSA reserves the right to charge a cancellation and/or modification fee on behalf of the Travel Supplier, up to the full cost of the reservation, for any cancellation or modification of a Confirmed Booking.
Your Obligations, Representations and Warranties
11.1 When submitting a Booking Request, you represent and warrant to StayKSA that:
11.2 You agree to provide correct and accurate contact details to StayKSA and acknowledge that we may use these to contact you regarding your booking or Platform use.
Promotions
12.1 StayKSA may offer promotional rates, vouchers, discounts, promo codes, and special offers ("Promotions") from time to time. Unless stated otherwise, Promotions may not be combined with other Promotions or loyalty programs. Promotions are subject to additional rules and conditions posted on our Platform. Promotions cannot be redeemed for cash, credit, or other products. Some Promotions may only be available in certain territories or for certain Travel Products.
12.2 When you have a promo code or voucher, it must be applied at the payment page unless automatically applied. Unless stated otherwise, Promotions will not apply to local taxes, service fees, and additional charges.
12.3 StayKSA reserves the right to stop any Promotion for any reason. In case of dispute relating to Promotions, StayKSA's decision shall be final.
Fraud Prevention
13.1 We have stringent fraud detection and prevention mechanisms. In certain cases, we may require additional information to validate your booking. If you choose not to provide this information or if we are not satisfied with what is received, your Booking Request will be cancelled as incomplete, and any charges will be refunded. A Travel Product may become unavailable during the fraud check, in which case the booking will no longer be available. You acknowledge that StayKSA shall not be liable in such circumstances.
13.2 If you suspect unauthorized or fraudulent use of your payment method via StayKSA, contact Customer Service immediately. You should also contact your bank or payment provider immediately upon discovering unauthorized use.
Travel Advisory and Visa Requirements
14.1 It is your responsibility to ensure you satisfy all applicable legal requirements when entering a country or territory, including visa and health requirements. As requirements may change without notice, we recommend reviewing travel advisories and verifying with the appropriate consulate before booking and again before departure. Ensure you are insured by your own insurance company or by Travel Suppliers who provide coverage. StayKSA takes no responsibility for insurance and recommends comprehensive travel insurance.
14.2 By displaying Travel Products in particular destinations, StayKSA does not represent that travel to such places is advisable or risk-free and shall not be liable for damages resulting from travel to such destinations. Check relevant travel advisories issued by your government and take necessary precautions.
Accommodation-Specific Terms
Payment Options
15.1 For accommodation bookings, you may be given the Book Now, Pay Later option. If selected:
15.2 For accommodation bookings, you may be given the Pay at Property option to pay directly at the property. If selected:
15.3 Depending on your location, you may be given the option to pay in installments through third-party providers. This payment option is subject to additional terms and conditions imposed by the installment facilitator. If you breach these terms, you may face consequences stipulated by the facilitator, and StayKSA has no liability for such consequences. StayKSA reserves the right to cancel your booking if you breach the installment terms, and you agree to pay the full booking amount.
Star Ratings and Property Classifications
16.1 Star or other ratings displayed for accommodations are based on information received from Travel Suppliers and are provided for your information only. StayKSA does not independently verify such ratings and makes no representation that they are consistent with ratings on other websites. StayKSA makes no guarantees about the facilities, amenities, services, quality, comfort, or features of any accommodation based on star ratings.
16.2 Accommodation classifications are based on the country's local standards, which may vary between countries. In some cases, classifications may be based on self-assessment by the accommodation. StayKSA does not guarantee the accuracy of accommodation classifications and, to the extent permitted by law, does not accept liability for the displayed classification.
Accommodation Rules and Policies
17.1 Room reservations should be made in the name(s) of the guest(s) staying at the property. Please note that name changes are at the hotel's discretion and cannot be guaranteed.
17.2 Some accommodations have check-in deadlines, and failure to check in before this time can result in booking cancellation. If you might be delayed beyond the check-in deadline, contact the accommodation in advance.
17.3 Even though most accommodations offer specific check-in and check-out times, some might not have 24-hour reception desks. For such accommodations, we recommend contacting them directly with your estimated arrival time.
17.4 Accommodations typically have policies regarding children, pets, and accompanying travelers. Check these policies on the accommodation details page or contact our support team for information.
17.5 Special requests made during booking are not guaranteed and are at the accommodation's discretion. Additional charges may apply depending on the accommodation's policies.
17.6 Guests with special needs such as visual impairment, hearing loss, or physical disability should check if the accommodation facilities can meet their needs. StayKSA cannot guarantee that all special requests will be met, as these are subject to availability. Refunding, cancelling, or modifying your reservation if special needs requests cannot be met depends on the accommodation's policy.
17.7 StayKSA allows booking up to four rooms in one accommodation with the same check-in date. If we discover bookings of over four rooms under the same name in different reservations, we may cancel them and charge a cancellation fee if applicable.
Best Price Guarantee
18.1 We strive to offer competitive prices for accommodations. If you find your Confirmed Booking accommodation with the same specifications and conditions at a lower price on the internet after booking through us, you may submit a claim according to our Best Price Guarantee terms. If your claim meets the requirements, we will match the price difference in accordance with our Best Price Guarantee terms and conditions.
18.2 In addition, you allow StayKSA to exercise, at our discretion but without obligation, the right to re-book the same room type with the same benefits, if available at a cheaper price, and reimburse you the savings in loyalty points to your StayKSA account.
Intellectual Property
19.1 Unless otherwise stated, all rights in our Platform (including intellectual property, technology, trademarks, arrangement, and compilation of content) are owned by or licensed to StayKSA. You will abide by all copyright notices, trademark rules, and restrictions contained in any content accessed through our Platform. You will not acquire any right, title, or interest in our intellectual property except for the limited license to use our Platform granted pursuant to these Terms.
19.2 StayKSA's trademarks may not be copied, imitated, or used without prior written permission. Nothing in these Terms should be construed as granting any license or right to use StayKSA's trademarks.
19.3 Other company, product, and service names used on our Platform may be trademarks of their respective owners who may or may not be endorsed by, affiliated with, or connected to StayKSA.
Data Protection and Privacy
20.1 For information regarding our treatment of your personal data, please review our Privacy Policy, which is incorporated by reference into these Terms. Your acceptance of these Terms constitutes acceptance and agreement to our collection, use, and disclosure of your personal data in accordance with our Privacy Policy.
Disclaimers and Limitations of Liability
21.1 StayKSA has no special relationship with or fiduciary duty to you for accessing and using our Platform, content, and services. We have no control over, and no duty to take any action regarding:
21.2 We are not liable for costs associated with your network provider who may charge you for accessing their connection services. We are not responsible for the availability and quality of your telecommunication reception when accessing or using our Platform.
21.3 The Platform, including all services and content, is provided "as is" and "as available." We disclaim all warranties (express, implied, or otherwise), including warranties of suitability, merchantability, safety, non-infringement, fitness for a particular purpose, and that our Platform is free from interruptions, errors, or inaccuracies.
21.4 We do not warrant or make representations regarding: (i) the acceptance of any request; (ii) the availability of any Travel Product; (iii) the results from using the Platform; or (iv) that you will receive the lowest available price for any Travel Product.
21.5 To the maximum extent permitted by law, StayKSA disclaims all liability arising out of or in connection with:
21.6 To the extent permitted by law, in no event shall StayKSA be liable for any direct, special, indirect, incidental, exemplary, compensatory, punitive, or consequential loss or damage of any kind, including:
This applies regardless of whether damages are based in contract, tort (including negligence), breach of statutory duty, or otherwise, including under indemnity obligations.
21.7 You acknowledge that StayKSA does not directly or indirectly operate or control any Travel Product provided by Travel Suppliers, and we have no control over arrangements you make with them. You agree that if there is a dispute between you and any Travel Supplier, StayKSA is not obligated to become involved. StayKSA disclaims all liability arising from any loss or damage incurred with any Travel Supplier. In the event of non-performance of any Confirmed Booking, including from bankruptcy or insolvency of a Travel Supplier, your recourse will be against such Travel Supplier and not against us.
21.8 If we are found liable for any loss or damage connected with your use of our Platform or Services, or your booking or use of products or services through our Platform, then the liabilities of StayKSA in aggregate will not exceed the lower of (a) the aggregate cost of your purchased Travel Product as set out in the confirmation email (for one event or a series of connected events); and (b) SAR 1,000. In case of an overcharge or mischarge caused by StayKSA, you can claim all erroneous charges. Claims should be submitted promptly after the event giving rise to the claim.
21.9 Nothing in this clause shall limit or exclude any liability that cannot be limited or excluded under applicable law, and StayKSA shall bear liability to the extent set forth in relevant laws.
21.10 You agree that these limitations of liability reflect the risk allocation between you and StayKSA and that, in the event any remedies set out in these Terms breach applicable law, these limitations will survive.
Indemnity
22.1 To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless StayKSA, its subsidiaries, affiliates, partners, officers, directors, employees, representatives, and agents from any liability, damage, or loss, including legal fees and expenses, arising from or related to your:
22.2 We may participate in the defense of any claim or action at our discretion and in negotiations for settlement. You will not make any settlement that may adversely affect StayKSA without our prior written approval. We reserve the right to assume exclusive defense and control of any claim at our expense and upon notice to you.
Events Beyond Our Control
23.1 We shall have no liability for any breach of these Terms caused by events beyond our control, including but not limited to natural disasters, weather conditions, fire, nuclear incident, electromagnetic pulse, terrorist act, riots, war, armed hostilities, labor disputes, lockouts, strikes, shortages, government actions, pilferage, bankruptcy, machinery breakdown, network or system interruptions, internet or communications breakdowns, quarantine, epidemic, or pandemic.
Legal Information and Dispute Resolution
24.1 Except as provided elsewhere in these Terms, these Terms will be subject to the laws of the Kingdom of Saudi Arabia. Any disputes arising out of or in connection with these Terms shall be referred to the courts of the Kingdom of Saudi Arabia, which will have exclusive jurisdiction.
24.2 If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision shall not affect the validity and enforceability of the rest of these Terms.
Miscellaneous
25.1 StayKSA reserves the right to temporarily or permanently modify, suspend, or terminate the Platform and/or any part thereof. If our Platform is terminated, your Confirmed Bookings will still be honored by the Travel Supplier(s), subject to their terms and conditions, unless you receive a notification indicating otherwise. You will still be bound by your obligations under these Terms, including warranties made by you and the disclaimers and limitations of liability.
25.2 StayKSA does not act as a travel agent in relation to the Services and any Travel Product, except as otherwise expressly stated on our Platform.
25.3 These Terms and any other documents expressly referred to constitute the entire agreement between StayKSA and you regarding the subject matter and supersede any previous agreement or understanding.
25.4 We may amend these Terms at any time. Such amendments shall be effective once posted on the Platform. It is your responsibility to review the Terms regularly. Your continued use of the Platform after any amendments constitutes your agreement to be bound by them. Each booking will be governed by the then-current Terms at the time of booking.
25.5 For your convenience, our Platform and these Terms exist in multiple languages, but were originally drawn up in English. In case of conflict between the English version and a translated version, the English version shall prevail.
25.6 Where any part of these Terms is deemed invalid, void, illegal, or unenforceable, the legality, validity, and enforceability of the remaining parts shall not be affected and shall continue in force as if such invalid part was severed.
25.7 A person or entity who is not a party to these Terms shall have no right to enforce any part of these Terms. You may not assign or transfer your rights under these Terms without our prior written consent. We reserve the right to freely assign these Terms and our rights and obligations.
25.8 No failure or delay to exercise StayKSA's rights shall operate as a waiver thereof nor shall such failure or delay affect the right to enforce StayKSA's rights under these Terms.
25.9 These Terms do not apply to commercial contractual relationships that StayKSA may have with others, including Travel Suppliers and marketing partners.